REFUND & RETURNS POLICY

We want you to be happy with your REIGN BEYOND BORDERS purchase. If you change your mind, you may request a return subject to the conditions below.

RETURNS

You have 14 days from receiving your order to notify us that you wish to return an item.

Once your return has been accepted, the item must be returned to us within 14 days.

To be eligible for a change-of-mind return, your item must be:

• Unused and unworn, other than what is reasonably necessary to check the item for fit

• Unwashed

• Free from marks, stains, makeup, deodorant, perfume, pet hair or other signs of use

• Returned with all original tags and labels attached

• In its original condition and, where reasonably possible, its original packaging

We reserve the right to make an appropriate deduction from a refund where an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and fit, where permitted by law.

RETURN POSTAGE

For change-of-mind returns, the buyer is responsible for the cost of return postage.

Original delivery charges will be refunded where required by UK consumer law. If you selected a more expensive delivery service than our standard delivery option, we are not required to refund the additional delivery cost.

We strongly recommend using a tracked postal service when returning an order. REIGN BEYOND BORDERS cannot take responsibility for returned parcels that are lost before reaching us.

Please keep your proof of postage until your refund has been completed.

REFUNDS

Once we receive your return, we will inspect the item.

If your return meets the conditions of this policy, your refund will be issued to your original payment method.

Please allow time for your bank or payment provider to process the refund after it has been issued.

Shipping costs for returning a change-of-mind item to us are not refundable.

ITEMS THAT CANNOT BE RETURNED

We cannot accept change-of-mind returns for:

• Items that have been worn or used beyond what is reasonably necessary to check them

• Items that have been washed

• Items that have been damaged after delivery

• Items returned with stains, strong odours, makeup, deodorant, pet hair or other signs of use

• Items missing their original tags or labels

• Personalised or custom-made products, where the statutory cancellation right does not apply

This does not affect your legal rights if an item is faulty, damaged, incorrectly described or otherwise not of satisfactory quality.

FAULTY OR INCORRECT ITEMS

Please inspect your order when it arrives.

If you believe you have received an item that is faulty, damaged or incorrect, please contact us as soon as possible and provide your order details along with photographs of the issue where appropriate.

Where an item is faulty, damaged, incorrectly supplied or otherwise covered by your statutory consumer rights, we will deal with the return and any applicable postage costs in accordance with UK consumer law.

EXCHANGES

We do not currently offer direct exchanges.

If you require a different size or item, please return the original item in accordance with this policy and place a new order through our website - this is classed as a change of mind return as size guides are provided prior to ordering and the customer is responsible for return postage.

HOW TO REQUEST A RETURN

To request a return, please contact REIGN BEYOND BORDERS Customer Support using the contact form and provide:

• Your name

• Order number

• Item(s) you wish to return

• Reason for the return

Please do not send an item back without first requesting a return.

Return instructions and the appropriate return address will then be provided.

YOUR STATUTORY RIGHTS

Nothing in this Refund & Returns Policy is intended to limit or exclude any rights you have under applicable UK consumer law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

REIGN BEYOND BORDERS reserves the right to update this policy from time to time.

Last updated: October 2026